Reviews

"Very personable. Gave me some good information. Quick to respond to questions about claims."

"James is awesome! Took the time to explain all my options and listen to my insurance needs! Great professionalism! Highly recommend James Lunders State Farm Insurance in West Des Moines!!"

"Insurance probably isn't anyone's favorite expense but it's necessary. James and his staff go out of their way to bring amazing service and experience with that investment. They are available anytime for any question and help you keep your insurance and other expenses down with their guidance. A great team with a great product!"

"Had to file a claim and everything went very smooth. Had no issues with claims team. James' office contacted me several time to make sure everything was going okay. A very positive experience."

"James and his group are attentive, courteous and very helpful with making sure I'm covered for both my business and personal insurance needs. Been with them for years!"

"I’ve been working with James Lunders as my State Farm insurance agent since moving to Des Moines more than 10 years ago, and I couldn’t be happier with the service he’s provided. Over the years, I’ve had several claims, and James and his team have always been responsive, knowledgeable, and easy to work with. They make what can be a stressful process much smoother and are always available to answer questions. I highly recommend James and his team to anyone looking for an insurance agent they can trust."

"We moved our State Farm policies from another agent when the customer service was not meeting expectations. James and his office seem to operate with a much higher level of client care and professionalism. He was well prepared with our five policies when we met with him to review everything and provided a printed and bound takeaway with all of our policy details.
Anyone insurance company can provide policies for a low or fair price, but the personal service is what matters. I would recommend reaching out to James and his team."

"Working with James is great"

"Very good agency! They’re easy to work with, professional, and reliable. I’ve been with them for a few years now, and it has been a great experience. Definitely well worth it!"

"They worked with me through the entire process, answering questions and did follow ups. Very knowledgeable and friendly."

"James and his staff have taken care of me for many years through changes in assets and claims and they have always been easy to reach and great to work with. Highly recommended."

"I have had several conversations with Peg at my State Farm Agency office. She has been so incredibly helpful from guiding me through the claim filing process to putting me at ease with premium payment not yet posted due to mail delivery.

In fact, any time I’ve called there, whomever has answered is very helpful as well.

I highly recommend James Lunders State Farm Agency here in Des Moines.

Linda R."

"Kait was fantastic, easily took care of my request and gave me all the information I needed quickly. Such a great feeling to have people who help like the team here!"

"Excellent insurance. Staff is great."

"Peg Chapman is one of the finest insurance agents I’ve ever worked with. She speaks very clearly so an old man like me can understand her without peg repeating herself.
But one of the best things peg does is show empathy for the client.
It just doesn’t get better than that!"

"Peg and Tony are awesome"

"James and his staff do an excellent job. We have been very happy with James Lunders for over 20 years."

"We have been working with James Lenders Agency for 2 years now. Great customer service. They make you feel that you are the one and only customer. Answer all questions, explain all details, suggest best options. We are very happy working with them."

"State Farm was quick to respond after a collision and helped us navigate the process of getting estimates and body repair work done without any hassle. Very swift and efficient"

"From my initial call to resolution, I was happy to have the team at James lunder’s available and eager to answer questions and provide an unparalleled level of service and attention to detail. As much as no one wants to need to use their insurance, I was thankful to have the support of State Farm and their agents"

"After a rear end collision, James Lunders not only helped me navigate the process of filing claims with us, but they also really stepped up and managed an issue that arose. I am beyond pleased with the level of customer service I received and recommend them to anyone!"

"I’ve been with them for over 2 years now. Great team and very welcoming and respectful"

"James is an excellent insurance agent! He's knowledgeable, responsive, and always gets us the best coverage at a fair price. Highly recommend him to anyone in the Des Moines area."

"Very awesome"

"Very helpful staff working at this State Farm office. Peg offered us excellent service and prompt action to our request to increase our coverage. I have been a long time customer of State Farm Insurance and the James Lunders agency is outstanding!"