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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alisha B

Alisha B

January 16, 2026

5  out of  5
rating by Alisha B
"Thank you for reviewing my account and helping me to understand my insurance options. Thank you for helping me ensure I had enough insurance! Very helpful! I'm so glad I called 😁😎"
We responded:
"Alisha. Thank you for taking time to share the positive feedback. James Lunders"
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kim runge

January 16, 2026

5  out of  5
rating by kim runge
"The entire team has been helpful and great to work with. We recently met with Peg who helped us understand Medicare supplement plans/benefits. She is a wealth of knowledge and experience. Thank you!"
We responded:
"Kim. Thank you for taking time to share the positive feedback! James Lunders"
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Kevin Akers

January 13, 2026

5  out of  5
rating by Kevin Akers
"The family has been with James since 2005. Many life events and changes what James and his team have helped us with. Always attentive, professional, and joyful! Thank you!"
We responded:
"Kevin. Much appreciated. Happy New Year! James Lunders "
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Mike Allen

January 9, 2026

5  out of  5
rating by Mike Allen
"The people are always very helpful and attentive of your needs."
We responded:
"Mike. Thank you for taking time to share the feedback. Much appreciated. James Lunders "
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Ring email

December 18, 2025

5  out of  5
rating by Ring email
"They worked with me through the entire process, answering questions and did follow ups."
We responded:
"Thank you for the positive feedback. James Lunders"
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Morgan Edgeton

November 13, 2025

5  out of  5
rating by Morgan Edgeton
"I am a new homeowner and was searching for a home and car bundle. James and his assistant, Sean did a wonderful job finding me competitive prices. I would highly recommend getting in contact with them!"
We responded:
"Morgan. Thank you for letting us be your Good Neighbor and sharing the positive feedback. James "
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Angie Saskowski

September 16, 2025

5  out of  5
rating by Angie Saskowski
"James and his staff are amazing! Very friendly. Great assistance with helping with our needs and great follow up! Highly recommend!!"
We responded:
"Angie. Thank you for taking time to share the feedback. Much appreciated! James Lunders "
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Micheal Montgomery

August 3, 2025

5  out of  5
rating by Micheal Montgomery
"I was very satisfied with my agent,Peggy Chapman. She provided me with some options to think about. A very good agent."
We responded:
"Michael. Thank you for the positive review. Much appreciated. James "
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Aron Robinson

July 31, 2025

5  out of  5
rating by Aron Robinson
"Ian helped me with multiple quotes for insurance. Very knowledgeable, professional, respectful, thoughtful of my situation & respectful. Great experience working with him! Highly recommend!"
We responded:
"Aron. Thank you for taking time to share the positive feedback. Much appreciated. James Lunders "
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John J.

July 18, 2025

5  out of  5
rating by John J.
"Very efficient, very friendly, and just down the street from us. What more could one ask from an Insurance Agency?"
We responded:
"Thank you for the great review John. Much appreciated."
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Hunter Faul

July 9, 2025

5  out of  5
rating by Hunter Faul
"Great to talk to. Has a great knowledge of life insurance. Highly recommend him."
We responded:
"Thank you for the positive feedback. Much appreciated. James Lunders "
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Nicole Stanerson

June 9, 2025

5  out of  5
rating by Nicole Stanerson
"I have been with State Farm for just over a month now and they have done more for me in the last month than Geico or Progressive combined. I learned in a very short period of time that I am not just a number or commission at State Farm. They truly do care and will go to bat for you to make things right. Unlike GEICO or Progressive, when I call State Farm I am not transferred 3 to 4 different times, telling the same story over and over again just to be told in the end they can’t help me. Ian and Tony at State Farm have been very diligent in righting the wrongs of Progressive and I can finally say that I am done trying to work/fight with mediocre insurance companies. State Farm is in a league of their own when it comes to customer service and providing the best experience for there customers. Thank you State Farm for going above and beyond and I look forward to many years with you."
We responded:
"Nicole, Welcome to the agency. Thank you for taking time to share the positive feedback. Have a great weekend. James Lunders "
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Matt Nolan

May 8, 2025

5  out of  5
rating by Matt Nolan
"James and his State Farm team have been great to work with. James explained my options and made sure my property was fully covered."
We responded:
"Matt. Thank you for taking time to share the positive feedback. We appreciate you. James Lunders"
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Erica Pegg

May 7, 2025

1  out of  5
rating by Erica Pegg
"Lie to you when you switch vehicles about how your bill will work then Change how they do your billing without telling you and then screw you for 3 months! Oh and I’ve been with them for YEARS time to find a new insurance company… yep got a call and was told yeah we messed up but nope we can’t do anything to help and you get to deal with the consequences of our actions… yeah amazing people they are"
We responded:
"Good morning Erica. Thank you for taking time to share the feedback. This is not the experience I expect from our team. I’ll be following up today. James Lunders "
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Tracey Lukehart

May 1, 2025

5  out of  5
rating by Tracey Lukehart
"Great people to work with. Sean took all of our information and came back with a plan that was perfect for our family."
We responded:
"Tracey. Thank you for taking time to share the positive feedback. James Lunders "
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Kelly Gordon

April 16, 2025

5  out of  5
rating by Kelly Gordon
"James Lunders State Farm Ins in West Des Moines has been our family’s insurance agency since 2017. Whether I meet with James or any of his other agents, they are always welcoming and professional. Today, I met with Peggy for a review of our coverage. I truly appreciated the time she took to review our policies and discuss coverage options. I think this is a top notch State Farm agency. I trust them and highly recommend!"
We responded:
"Kelly. Thank you for taking time to share the positive feedback. Much appreciated. James Lunders "
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sagar dighe

April 1, 2025

5  out of  5
rating by sagar dighe
"Since I started, I am loving StateFarm insurance. It’s easier to deal with all requirements with reasonable price Their claim process is hassle free and easy."
We responded:
"Sagar, thank your for sharing the positive review. Much appreciated. James Lunders "
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Toni Gracanin

March 28, 2025

5  out of  5
rating by Toni Gracanin
"Kait was helpful and clear."
We responded:
"Toni, Thank you for tanking time to share the positive feedback. Have a great weekend. James Lunders "
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Cheries D

March 21, 2025

5  out of  5
rating by Cheries D
"James Lunders- State Farm is the best! A few years ago, I had a $20,000 hail damage claim and it was paid with no hassle! The entire crew gives impeccable customer service! Thank you!"
We responded:
"Cheries, thank you for taking time to share the positive feedback. Much appreciated. James Lunders "
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Joe Buchheit

February 26, 2025

5  out of  5
rating by Joe Buchheit
"Worked with Ian and the folks at James Lunders! They took good care of my sister, after she had a horrible experience with another carrier. It was great to connect with Ian and discuss my sisters auto policy. Ian was very transparent and answers any of my sisters questions and concerns about her coverage and gave my sister peace of mind. Very happy with Ian and the James Lunders staff for giving exceptional service and caring about my sisters concerns."
We responded:
"Joe. Thank you for taking time to share the feedback. Much appreciated. James Lunders "
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Kim Edwards

February 15, 2025

5  out of  5
rating by Kim Edwards
"James is always there to help get the best coverage and when service is needed he makes sure the tow is there never leaves alone on a highway!!"
We responded:
"Kim. Thank you so much for the positive review. Much appreciated. Hope you have a great weekend. James Lunders "
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MacKenzie Olson

February 6, 2025

5  out of  5
rating by MacKenzie Olson
"Tony was amazing to work with! Very personable and down to earth! Very knowledgeable and wonderful working with him to make sound decisions for our future!"
We responded:
"Mackenzie. Thank you for sharing the positive feedback. Much appreciated. James Lunders "
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Steven S Rusk

January 30, 2025

4  out of  5
rating by Steven S Rusk
"This claim was handled quickly with little effort on our part."
We responded:
"Steve. Thank you for taking time to share the positive feedback. James Lunders "
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Bobbie Bishop

January 29, 2025

5  out of  5
rating by Bobbie Bishop
"Great customer service. I'm treated more like family than just a client."
We responded:
"Bobbie, thank you for sharing the positive feedback. You are the best! James Lunders "
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Benalia Beroman

January 24, 2025

5  out of  5
rating by Benalia Beroman
""I had the pleasure of working with Peggy Chapman , and I can’t recommend her enough! She was incredibly knowledgeable, patient, and thorough in helping me choose the right insurance policy. She went above and beyond to answer all my questions and made the entire process stress-free. Thanks to her, I feel confident in my coverage and know I made the right decision. If you need someone who truly cares and delivers excellent service, look no further!""
We responded:
"Benalia. Thank you for taking time to share the positive feedback. Much appreciated. James Lunders "