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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joan Roberson

Joan Roberson

October 15, 2024

5  out of  5
rating by Joan Roberson
"Had my annual insurance meeting with Peggy at James Lunders office. Went over all of our car and home insurance policies. Also discussed and was informed of changes in our car insurance policy. Everything was explained clearly and also if any further needs should arise with retirement information they could certainly help with that part also."
We responded:
"Joan. Thank you for taking time to share the positive feedback. Greatly appreciated!"
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Kevin MacFerrin

October 10, 2024

5  out of  5
rating by Kevin MacFerrin
"James Lunder's Agency is professional and provides that localized and in person help. I had an issue with a claim and they stepped right in and got things resolved. Been using them for 15+ years and would definitely recommend."
We responded:
"Kevin. Thank you for taking time to share the positive feedback. Greatly appreciated!"
Profile photo of David Phillips

David Phillips

October 5, 2024

5  out of  5
rating by David Phillips
"James and his staff have taken care of me for many years through changes and claims and they have always been great to work with. Highly recommended."
We responded:
"David. Thank you for taking time to share the positive feedback. Much appreciated. James. "
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Coulter Wood

September 26, 2024

1  out of  5
rating by Coulter Wood
"Sadly James has chosen to work for a company that will push it's long-time customers right out the door if they have a couple of fender-benders. Over 25 years I've been with State Farm, and after we had a couple of claims this year, they told us they will no longer be our agent. James told me over the phone that their average customer has one claim in 10 or 20 years. What a corporate-level con State Farm is pushing. Kick anyone out that has more claims and collect money from only those who never receive a payout. I honestly have no idea how James or any of these local agents sleep at night knowing that when push comes to shove, their customers mean absolutely nothing to them. All about the bottom line. That is purely evil business model."
We responded:
"Coulter. Happy to meet and discuss further. All insurance companies have underwriting guidelines and non renew customers. Wish I had control over these company decisions. "
Profile photo of Monte Heeren

Monte Heeren

September 9, 2024

5  out of  5
rating by Monte Heeren
"Peggy at James Lunders StateFarm is flat out the best! Always professional, and very personnel. Highly recommend! After talking with Peggy, you will be well informed and just have a better day!!!!"
We responded:
"Monte - you are the best! Thanks for taking time to share the feedback. James "
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Kristine Elliott

September 5, 2024

5  out of  5
rating by Kristine Elliott
"Tony is the absolute best around!"
We responded:
"Kristine. Thank you for the great review. Much appreciated. James "
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lbstillm

August 30, 2024

5  out of  5
rating by lbstillm
"Tony has been an excellent and so helpful in the office! I have been a customer for several years and they are always helpful and take care of my claims and needs quickly, efficiently, and with friendliness."
We responded:
"Thank you for the great review! Much appreciated. James "
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Cord Overton

August 23, 2024

5  out of  5
rating by Cord Overton
"Always been great to work with and reasonably priced."
We responded:
"Cord. Thank you for the great review. Much appreciated. Have a great weekend. James "
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Zachary Miller

August 21, 2024

5  out of  5
rating by Zachary Miller
"Tony is awesome!"
We responded:
"Zach, Thank you for the great review. Much appreciated. James "
Profile photo of Michael Kosiek

Michael Kosiek

July 20, 2024

5  out of  5
rating by Michael Kosiek
"Great company to work with! They are always looking out for your best interests and make sure you’re comfortable and protected at all stages of life."
We responded:
"Michael. Thank your for the feedback and review. Much appreciated. James "
Profile photo of Morgan Kinkade

Morgan Kinkade

July 19, 2024

5  out of  5
rating by Morgan Kinkade
"Tony has been great to work with the past 2 years. Always available by call or text and extremely thorough. He is quick to add or remove coverages and helps to secure the best deals for what I need. Highly recommend!"
We responded:
"Morgan. Thank you for the great review. James"
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Angel Padilla

July 18, 2024

5  out of  5
rating by Angel Padilla
"Tony was more then happy to help me with a last minute copy of my insurance card. Thank you so much to everyone there keep up the great work 👍"
We responded:
"Angel. Thank you for the great review. James "
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pam stuber

July 9, 2024

5  out of  5
rating by pam stuber
"Great Place. Awesome People."
We responded:
"Pam. Thank you for the awesome review. Have a great week. James"
Profile photo of Zach Click

Zach Click

May 28, 2024

5  out of  5
rating by Zach Click
"Had lightning strike my apartment and zapped about $3,000 worth of electronics. I had never filed a claim before, and they made it super easy. No hold times. I got everything replaced really quick (not counting shipping times)."
We responded:
"Zach - Thank you for the 5 star review. Much appreciated. James"
Profile photo of Brenda Lundgren

Brenda Lundgren

May 9, 2024

5  out of  5
rating by Brenda Lundgren
"Excellent agent I would recommend him to anyone"
We responded:
"Brenda. Thank you for taking time to share the positive review. Much appreciated. James "
Profile photo of Crystal Eng

Crystal Eng

April 17, 2024

5  out of  5
rating by Crystal Eng
"James Lunders State Farm in West Des Moines, Iowa is the best! The office team is amazing! Peggy is brilliant and will go over every detail that you will need to know for each of your policies! I can't suggest this office enough. They also try everything they can to help you save the most amount of money! I have been doing business with this company for seven years. They also have been very helpful and made me feel at ease when I was involved in a car accident. You won't regret doing business here."
We responded:
"Crystal. Thank you for the great feedback on our office and Peggy. We really appreciate the opportunity to be your Good Neighbor. James"
Profile photo of John Goheen

John Goheen

April 16, 2024

5  out of  5
rating by John Goheen
"Always fair and very helpful and informative. They listen to me and my needs. The services give me confidence with my insurance services. I gave and will continue to recommend the agency and State Farm to others. Thank you again I have very recently changed my address and therefore changed my insurance needs and the agency is very accommodating as usual."
We responded:
"John, Thank you for the positive review and recommendation. Much appreciated! James "
Profile photo of Annette Stephens

Annette Stephens

April 12, 2024

5  out of  5
rating by Annette Stephens
"This agency is outstanding"
We responded:
"Annette. Thank you for the positive feedback! Have a great weekend. James "
Profile photo of Gayle Canada

Gayle Canada

April 9, 2024

5  out of  5
rating by Gayle Canada
"I always have extremely positive service with this office and I have used them for many years. My whole Iowa family uses them!"
We responded:
"Gayle. So nice of you to take time and leave us a review. We appreciate you! James "
Profile photo of Jake Cross

Jake Cross

April 4, 2024

5  out of  5
rating by Jake Cross
"Great service. Love working with James and Peggy"
We responded:
"Jake. Thank you for the great review. We love working with you! James "
Profile photo of Michael Edwards

Michael Edwards

March 16, 2024

5  out of  5
rating by Michael Edwards
"We have been with them going on 3 years now and they are just a group of joyous people I enjoy interacting with them whether it is in person or over the phone. We moved up here from Houston Texas to Iowa and they made us feel right at home with the warm comfort energy. We need more people in the world like this."
We responded:
"Michael. Thank you for the review and kind feedback. Much appreciated. James "
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Linda Burk

March 15, 2024

5  out of  5
rating by Linda Burk
"I met with Tony who patiently answered all of my questions and helped me understand all of the insurance coverages I need."
We responded:
"Linda. Thank you for the great review and positive feedback. Much appreciated. James "
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Olivia Moore

March 14, 2024

5  out of  5
rating by Olivia Moore
"Tony has once again exceeded my expectations! He added another person to my plan and made amazing recommendations that were tailored to our needs. This agency consistently delivers top-notch service!"
We responded:
"Olivia, Thank you for the great feedback on Tony. Greatly appreciated. James "
Profile photo of Uyen Cao Chu

Uyen Cao Chu

March 7, 2024

5  out of  5
rating by Uyen Cao Chu
"James and Tony and the team are the best. I left State Farm before but came back in 2019 and have been with them since then. They are the best! Thanks for taking care of us!"
We responded:
"Uyen, Thank you for taking time to share the positive feedback and for the 5 star review. Much appreciated. James "
Profile photo of Angela Flom

Angela Flom

March 6, 2024

5  out of  5
rating by Angela Flom
"Always have had great conversations and outcomes whenever I've needed the coverage! Appreciate the great conversations with Tony!"
We responded:
"Angela. Thank your for sharing the feedback. Much appreciated! Have a great day. James "